COVID-19 information for our members
Alternative banking options to use whenever possible during this time
TwinStar is committed to our community's financial and physical well-being. During the COVID-19 outbreak we are taking measures to ensure the health and safety of our members and employees. For members and guests who are hesitant to come to a branch at this time, we encourage you to use our online applications, online banking, mobile apps, or call or chat with the Contact Center for your banking needs.
All of our locations with drive-through services are currently open during our normal hours. Our Yelm Safeway, Centralia Safeway, Chehalis, and Lakewood branches are currently closed. Please go to TwinStarCU.com/branches to find other branches near you. We are monitoring recommendations from Washington state officials and the CDC and we will make an announcement on our website should we need to make any changes to our business hours.
Alternative banking options
Website Chat and Secure Messaging
We encourage you to use the chat feature on our website to ask basic questions not requiring confidential information to be shared. However, do not send your account number via our web chat as it is not secure. If you need a secure channel you may use secure messaging inside online and mobile banking. Click here to learn more about secure messaging.
Online and Mobile Banking
- Check balances, make transfers, pay bills, and more.
- Mobile Check Deposit – snap a photo of the check using the camera on your phone from anywhere with the TwinStarCU app
- Surcharge free for members.
- Make deposits and receive cash.
Call 800.258.3115 Monday through Friday – 8:00 am – 5:30 pm, or Saturday – 9:30 am – 2:00 pm
Note: Our Contact Center is experiencing extremely heavy volumes during this time and our wait times may be extended based on high volume